Wichita Online Reputation Repair Service
When bad news happens about your business, it can be devastating to sales and customer’s trust in your services. If you have been the victim of some bad news or have some bad reviews online in Google, Yelp, the BBB or some other public website that is showing up for your business name
Types Of Reputation Repair Issues We Handle
- Ex-employee Negative Reviews
- False stories
- Google map reviews
- Negative reviews on sites like Yelp, Houzz, Manta, Angie’s List & the BBB
- Copyright infringement
- Removing unwanted or negative photos and images on the internet
Reviews are now part of the buying decision, Google stated in a conference I was at in Mountain View in 2013 that “30% of sales were from people who read the reviews first before buying.” That has gone up to about 66% now in 2017. When a business goes below 3 stars, it’s enough to turn someone’s interest from a “Yes” to a “No”. – Thomas Kane
People will generally continue their decision to buy after seeing 3 stars, but get 2 stars and even people who had made the decision to buy will turn around and go somewhere else. Having 2.9 or less stars in a Google Map listing can devastate a local Tampa business.
Review Statistics from birdeye.com…
- 84% of people trust online reviews as much as a personal recommendation
- 7 out of 10 consumers will leave a review for a business if they’re asked to
- 90% of consumers read less than 10 reviews before forming an opinion about a business
- 54% of people will visit the website after reading positive reviews
- 73% of consumers think that reviews older than 3 months are no longer relevant
- 74% of consumers say that positive reviews make them trust a local business more
- 58% of consumers say that the star rating of a business is most important
You’d be amazed at what can get removed and turned around with the right wording and knowledge… and what can be devastated by handling it wrong.
Having a damaging review on a high authority bad review website can devastate a business in Wichita, and responding to it without using a professional service can make it even more devastating, possibly even irreversible on some of the worst websites. If you are a doctor in Wichita and get a bad review on Quack Watch, you’re probably screwed without help.
There are others that are just as evil for normal businesses too.
How To Handle Bad Reviews?
Bad reviews online aren’t exactly all that bad, they are an opportunity to get powerful feedback about how to maneuver your business’s customer service structure and revamp your products or services to better meet the needs of people.
According to a study by Lee Resource Int’l, for every 1 customer who complains, 26 others remain silent.
Misery Loves Company
So if you have 5 bad reviews for a business that deals with the general public, you can safely estimate that you have disrupted the happiness of over 100 people. Negativity loves company – the more bad reviews you get, the higher chance of getting even more.
If someone was upset by your service and sees other people having wrote the same thing, it’s enough to turn them from just being slightly offended into a devout follower in the mob against you.
How Much Does Reputation Repair Cost?
Reputation Repair is hard, depending on the case. Sometimes it’s just one bad review website and a cease and desist letter written very artfully is enough, other times it requires constant contact and follow up, research, investigation and even skip tracing.
We can also offer reputation shielding services in Wichita, which will prevent future bad news from making it’s way quickly to the top.
What is Online Reputation Shielding?
Reputation Shielding is the art of creating a mountain of good news, positive review sites and high authority business directory listings centered around your self, brand or business in order to develop a hard-to-break positive overview on the first page of Google.
Have Questions AbouT Handling Bad Reviews? Call (316) 215-7344
If you have a Wichita business, we are available 24/7 for phone calls from local businesses and can answer any reputation or bad review related question you have. No answering machines, no outsourcing, no sales people… just good old fashioned person-to-person honesty and kind advice.